Poor Retail Cleaning Affects Customer Experience


Poor Retail Cleaning Affects Customer Experience

In this post, I am going to show you the poor retail cleaning that affects customer experience by Clean Group. Keep Reading.

As modern technology becomes more advanced, retails stores and shops today become more than just a place to purchase goods. Along with the merchandise, they have to offer consumers a different level of shopping experience. To keep up with the customers’ changing desires and demands, store owners need to come up with ways to keep their customers enticed to brand.

If the customers are satisfied with the shopping experience a store offers, they will certainly keep coming back. And in order for this to happen, there are several factors that come into play. One of them is a shop or store’s level of commitment to cleanliness.

A study conducted in the US revealed that about 99% of 1,004 adult customers would refuse to go back to a poorly cleaned store. The study also showed dirty restrooms and unpleasant odors to be the top reason for consumers to avoid a store.

It even scored higher than bad customer service and is followed by dirty floors, stains, dusty surfaces, and greasy windows.

Another study found that 52% of the respondents would avoid a store entirely if it looks dirty and unappealing from the outside.

What these studies tell us is that a store’s overall cleanliness has a direct effect on its reputation. For store and shop owners, it means that they need to pay considerable attention to effective retail cleaning.

What Needs to Be Done

In order to ensure that your store will not drive your customers away, here are three important things you need to implement in your business:

  • Make retail cleaning one of your main priorities.

This means investing in professional commercial cleaning services. You may opt to find a cleaning provider with who you can discuss your business’s specific needs. They must also be able to help you come up with strategies to improve your store’s cleaning conditions.

  • Conduct regular inspections.

Especially on critical areas like restrooms, windows, floors, and surfaces easily accessible to customers.

  • Heed customer feedback and comments about the overall condition of your store.

This means taking immediate action on complaints in order to provide the best customer experience.

You can do all these things in coordination with your own cleaning staff. But to ensure that your business meets the highest cleaning standards, outsourcing professional commercial cleaning, like Clean Group, will be your best hope.

Benefits of Hiring Professional Retail Cleaners

Clean Group is a professional cleaning company that offers high-quality retail cleaning for a very affordable price. Hiring their expert team of cleaners will give you the following benefits:

✔ They will provide you with impeccable cleaning that drives customer retention.

✔ Your staff can focus more on providing the best customer service instead of keeping the store clean.

✔ Professional cleaners will keep critical aspects of your store or shop in the best condition.

✔ Professional cleaners will bring expertise into your store utilising the best cleaning techniques and green cleaning methods for safer, healthier cleaning.

If you are a business owner who does not want to risk losing your most loyal customers, you need to ensure your retail store is in tip-top shape. You can do so by seeking help from professional commercial cleaners based in Sydney.

Need more info? Check out our comprehensive guide on Commercial cleaning: Business cleaning guide

Our Commercial Cleaning Service Locations: Clean Group Clean Group Sydney, Clean Group Melbourne, Clean Group Brisbane, & Clean Group Canberra.

Ready to speak to us?Call 1300 141 946

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About the Author

You can call me Steve. I have worked for Clean Group for almost three years, but I have been in the cleaning industry for nearly thirty years. I have witnessed the business industry's rise and fall, and I am proud to say that I now belong to Clean Group's dynamic team. I have a deep passion for writing, and I cannot resist the urge to share my knowledge and expertise with everyone. My articles will go a long way, and I am confident that many start-up businesses will learn a lot from us. Please join me on my journey, and I promise you that it will be worth your while. As a part of the Clean Group’s management & marketing team, I manage the cleaning staff as well as share my knowledge & expertise by writing detailed cleaning guides and articles on the company’s official blog. You can read my articles to gain an insight into Australia’s cleaning industry. I specialize and have significant experience in church cleaning, NDIS cleaning, general cleaning, and cleaning consulting for businesses. You can find me on Twitter or reach me via the contact option on our website for a free consultation on your cleaning project and/or to request a free on-site quote.

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