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Frequently Asked Questions About Office and Commercial Cleaning


1. What does Clean Group do?

Clean Group is a leading cleaning company in Australia that is experienced with cleaning offices, childcare centers, churches, gyms, universities, stratas, medical offices, and other commercial businesses.

2. Do You clean in my area?

Clean group caters to NSW, VIC, and QLD.

3. What is the difference between Clean Group services and other cleaning companies?

Clean Group has been in business for more than 10 years. With that, we had gained an insurmountable amount of experience when it comes to trade. We also hire fully trained and experienced cleaner that will represent our company name to the market. Our staff only promise nothing but excellent results.

4. Should I stay in the office during the cleaning appointment?

We do not oblige our customers to stay while we do what we need to do. We understand that people are busy too and that they have their own duties to fulfill. Clean Group cleans after hours while the entire office sleeps. This will ensure that we are not disrupting any work that is being done in the office during the daytime. In some cases, customers also prefer cleaning during working hours – we are also totally fine with that.

5. What time will the cleaning professionals be at my office?

With Clean Group, you tell us what time can we start cleaning the premise.

6. Can I book a same day cleaning?

Clean Group normally calls for a 24-48 hour period when it comes to urgent bookings. This is necessary for us to arrange the cleaning team.

7. What if I need to reschedule a cleaning appointment?

Our friendly customer service is there to assist you from 9 AM to 6 PM. Just call or send an email at least 24 hours before your desired schedule.

8. Can I cancel a booking?

Absolutely, just give us a heads up at least 24 hours.

9. Do we have to sign a contract?

Maintenance Agreement is being practiced in Clean Group. The only difference is, our Maintenance Agreement is non-binding. We only need a 30-day notice in case you choose to terminate your contract with us. Clean Group will not, in any way, force you to sign anything that will keep you from canceling the agreement.

10. What can I expect before the cleaning?

The moment that you hire us, our staff will ask for you to provide the billing information that we need and to sign a Maintenance Agreement.

11. What should I do before the cleaning team arrives?

You do not have to do anything at all, we will cover it for you.

12. What does your team not clean?

If you are a restaurant, we are not trained to clean the kitchen equipment. Other than that, we can do anything that floats your boat.

13. What kind of chemicals and machines do you use?

We use a wide variety of gentle and safe cleaning products. Material Data Sheet is also available upon request. The cleaning equipment that we use are all up to date and well maintained.

14. Do I have to provide cleaning supplies or equipment?

Clean Group covers the cleaning chemicals and bin liners. We also supply toilet paper, hand towel, and other toilet consumables. Quotation for the supplies will be sent to you upon request.

15. How many of your team members will be in my office during the cleaning job?

Clean Group based the number of cleaners who work on the premise of the size of the place.

16. Can I tip your cleaner?

Clean Group appreciates the gesture but we do not want the cleaner to get used to it. We assure you that our cleaners are well compensated.

17. Can I trust your cleaner?

Absolutely. We perform police checks to make sure that we are only employing the right people.

18. What are your rates?

The rate varies from one premise to another. Clean Group determines rate by sending the Sales Manager over for a quick quote.

19. How do I pay for your commercial cleaning services?

Paying us is very easy. Invoices are being sent every 20th of the month. Our dear customer has the flexibility to either pay through electronic fund transfer, credit card, or by sending a cheque in the mail.

20. Why should I trust Clean Group?

Clean Group is an outstanding cleaning company. We have all our insurances in place to add more credibility and security to our loyal customers.

21. What should I do before Clean Group arrives?

Nothing. You do not need to do anything before the cleaning team arrives. We have our own cleaning equipment and materials. We can start right away as soon as we hit your office.

22. Do I need to be an office for every cleaning service?

No, you are not required to be in the office. All our professional cleaners are trustworthy and you can leave the key to your office with them.

23. What time does your team arrive?

Clean Group team arrives at whatever time did you specify for us.

24. What if something’s damaged during a service?

No worries! Clean Group is insured!

25. What if something is missed?

If you feel like we missed a certain spot, call us right away and we will fix it for you.

26. Am I liable for employment taxes, workers’ compensation, or insurance?

Absolutely not. Clean Group covers this for you. This is the last thing that you need to worry about.

27. Do I need to provide your team with my own cleaning equipment or supplies?

No. Clean Group incorporates the cost of these supplies and equipment when we do our quote. Plus, it is easier for us to buy our supplies because we know what we need.

28. What if my scheduled cleaning service falls on a holiday?

We do not work on Holidays. We charge a call-out fee if our services are needed during the holiday season.

29. How do I pay?

You can pay with electronic fund transfer, credit card payment over the phone, or send a cheque payment in the mail.

30. Do all of your locations offer carpet cleaning?

Our carpet cleaning is only offered in NSW.

31. What do you mean by “Green Cleaning”?

Green cleaning means cleaning with less to zero chemicals. Most of the time the chemicals are being substituted with concentrated fruit enzymes that works the same with less chemical content.

32. How can green cleaning services ensure the health and cleanliness of my office?

Clean Group only uses the most gentle and safest cleaning agent there is.

33. What makes you a green cleaning company?

Clean Group is concern about our environment. We exhaust all possible cleaning substitutes if this will help our environment.

34. How soon can I take cleaning off my to-do list?

You can free yourself from cleaning the moment you said yes and hire us to be your professional cleaner.

35. How can I share my experience with Clean Group?

Clean Group is into Social Media. You can visit us on Facebook, Twitter, and LinkedIn. We also have our own website if you feel like dropping a comment or suggestion on how we can improve our cleaning methods even further.

37. Can I provide my team with special instructions?

Yes. Clean Group can adjust to a specific cleaning requirement. You just need to send an email or call us for this and our Customer Service staff will make sure that the message will reach your cleaner.

38. Why will my initial clean be more expensive than my other regularly scheduled services?

Right now, Clean Group has a limited offer of having the price of the regular clean for the first cleaning. We want our first-hand customers to experience the difference in how Clean Group does the cleaning compared to our competitors. So imagine, your office will experience the top of the line deep cleaning for the price of regular cleaning. Amazing deal!

39. How often can you provide service?

We can do as much as daily like Monday to Sunday if that is what you need. We require at least a fortnightly visit for routine cleaning.

40. Do you offer competitive rates?

Nowhere in Australia will you find a quote that is as competitive as ours. Clean Group offers the most competitive bid there is.