Commercial Cleaning Industry News, Tips, Guide and Checklist

Keeping a good number of customers and ensuring their satisfaction and happiness is the goal of every business. We already know that cleaning is essential to many companies. Large and small scale businesses such as schools, gyms childcare centres etc choose to hire outsourced cleaning companies like Childcare Cleaners Sydney and Gym Cleaners Sydney to make sure that their workplace is clean and safe for their customers and employees.

This article will share with you ideas and tips on how can you make your customers happy and satisfied with the service that you cater to them.

Customer Satisfaction and Why Is It Important in Sydney?

Let us first analyze why customer satisfaction plays a critical role in the field of the cleaning industry. If you do not care about what will your customers say about you, then you should not have started a business in the first place. Let us all remember why you created your business. You come up with a business because you wanted to earn. You will not expect a customer to care about you if you do not care about them.

High-standard customer’s satisfaction will take your business to places, and it is an excellent marketing tool. It can win the client’s heart very quickly, and they will have no other choice than to hire you. Potential customers will easily recognize you if your business already earned this reputation.

Here are 5 solid reasons why you should invest in securing your customer’s satisfaction:

Revenue

Customer satisfaction yields high income, and we do not need experts to study this. It is evident that customers will always go to a cleaning service provider that serves them well. Satisfied customers are loyal and highly likely to hire you every time their cleaning needs arise.

Apart from this, happy customers recommend you to their business partners, friends, and family members. They will not even look at your competitors. A lot of people will become familiar with your brand, and they will hire you in the future.

Keeping Loyal Customers Is Less Expensive Than Spending So Much on Marketing to Gain New Clients.

We all understand that customers in the cleaning business already invested their trust in their chosen cleaning partner. If your customers trust you and your brand, they will stay with you regardless if there are price increases along the way. Since you have dealt with your loyal customers for a good number of years, you already know how to deal with them, and you can use that to your advantage.

You Can Lose Customers Anytime.

Customers will come and go. They will leave you the moment they feel that your service is no longer needed or essential for them to run their business. This is where communication plays an important part. Always talk to your clients and ask for feedback and comments about the cleaning that was recently done. Value your customer’s input and use that to level up your cleaning performance. Make them feel that they are essential, and your business will not survive without them.

Win Over the Competition.

If you had aced all the basics and had given your customers more than what they expect, they will never think to hire somebody else. You had already built, and the impression that you are the best cleaning provider and they will surely not let you go.

Free Marketing

As mentioned earlier, an excellent customer service experience will take you places. Word of mouth and recommendations will surely bring you, new customers. Now that social media is everywhere; your satisfied customers will surely share your page or even subscribe and follow you. They will easily participate in surveys that will rack up your standing on social media platforms.

5 Easy Steps to Keep Your Customers Satisfied in Sydney

Reliability

You need to show your customers that you are reliable. Display consistency in terms of the quality of your cleaning performance. You should not slack off if you do not hear anything from your customers. Silence is as dangerous as complaints. Check with your customers from time to time if you are still meeting their expectations. Ask if there is something more you can do to improve your relationship with them.

Patience

Always show that you value your customer’s opinions and that you believe in whatever they are saying. This applies to your employees that handle complaints. People in the customer service department needs to show that they respect the customer regardless of how bad the situation is. Maintaining a neutral level of respect and patience is the key.

Sincerity

Professional cleaners are expected to have interacted with their customers. They are expected not to be casual and at the same time, not to be so uptight. Genuine personality can help build relationships with customers. You need to gain customer’s trust for them to be more comfortable in dealing with you. Later on, you will surely enjoy the benefit of this because your customers find it easy to talk to you. They can say that they are not satisfied with a job and you can take action right away.

Trusting

Do not oversell your cleaning company by saying that you can do a lot of things and it turns out that you cannot uphold with whatever it is that you say. Be transparent with your customers and tell them what you can and cannot do. Let them know if there are changes in your business, especially if it has something to do with pricing or cleaning procedures. Customers will not like it, but they will be grateful that you took the effort of notifying them and that you are truthful.

Be Innovative

It is wise to know who is your competition. By doing so, you can quickly think out of the box and do more than what they can do. Select an area of expertise where you will build your brand on. Most of the Sydney commercial cleaning companies that I know are knowledgeable and they are prepared to do the work with promptness and highest quality.

Helpful Tips in Securing Customer Satisfaction in the Cleaning Industry in Sydney

There are plenty of ways and methods to use in securing customer satisfaction in the cleaning industry. If you get to know your customers more, you will find it easier to deal with them.

Communicate effectively – most of the cleaning companies still use the traditional way of communicating. These companies are accustomed to using the telephone as the primary avenue for communication. In this modern age, we can communicate via social media. We can send text messages and emails.

These new avenues will speed up the process of communication. It also your foremost responsibility to make yourself available at any time. Your customers should know where and how to get in touch with you should issues arise.

Be kind and respectful – as the old saying goes, respect begets respect. Be kind and courteous to everyone and not just to your customers. Be kind to your competition, colleagues, and employees. If you maintain a harmonious relationship in your company, this aura will surely radiate with every cleaner you deploy to all of your customers.

Be the face of your brand – wherever and whenever you are, always bear in mind that you carry the name of your company. Your actions speak for your company. Be mindful of your reputation as this will determine the future of your business.

Beating the Competition From Other Cleaning Companies in Sydney

It is normal to have competition in every business. Your cleaning company needs to strategies on how will you set your company apart from the many competitions which offer the same services in your area. Your revenue depends on the number of your existing customers and your potential clients. Apart from customer satisfaction, many factors will determine your brand in the cleaning business.

Customer Service

Ensuring strong customer support is a sure way of keeping customers. Now and then, complaints and dissatisfaction may happen, and your team has to be ready for it. The complaints need to be dealt with promptly.

The customer’s expectation has to be set correctly when you face a misunderstanding. Sometimes, customers will also require you to do some out of the blue jobs due to emergencies and other reasons. Make them feel special by accommodating these requests, and they will give their loyalty to you.

Price

Have a reasonable price. Do not undersell the service that you provide just to attract more customers. If you continue to do this practice, you will find yourself at odds when it’s time to pay your employees. Highlight the value of your services whenever you present a quotation to the customers.

Find Your Specialty.

The cleaning business involves a wide array of cleaning specialties. Finding your niche will give you an advantage over your competition. Be an expert in your chosen niche. Selecting your niche is a sure way of paving a solid foundation for your business.

Employees

Your employees are the face of your business. A responsible commercial cleaning company will invest in its cleaners. Extensive training and knowledge will surely equip your cleaner to do an excellent job. Your cleaner will take pride in the results of their work, and this will then boost their morale. When they are happy, they have all the reasons to come to work.

Listen to Feedback

Customer satisfaction can be determined in many ways. Honest feedback from your loyal customers will help you improve your business. You can send a survey and gauge how your cleaners are faring and how likely it is that your customers will recommend you. Review all the suggestions and comments that your customers give. Let them know that you value their feedback and will continually work on the betterment of your cleaning company.

Measuring your customer’s satisfaction should become your priority. The success of your commercial cleaning business highly depends on customer’s satisfaction. Satisfied customers and patrons will continue to hire you.

This means that your business will have steady earnings and profits. It is wise for a cleaning company to invest in customer service campaigns and programs that will meet your desired goals.

Please feel free to drop a comment below on how do you think a cleaning company should handle customer satisfaction and beliefs. Do you agree with this article? Let us start a valuable conversation that will help other companies strategies a good customer-centric program.

Your success in business depends on how you will present your office. The cleanliness and the overall appearance of your business dictate how well are you doing in your chosen field. Customers based their impressions based on what they see.

Apart from your customers and potential clients, it is also crucial that you keep your business as clean as possible for your employees. A lot of different studies have proven that a clean and safe working environment has a positive result in your employee’s productivity.

The biggest question is, how to choose a trusted commercial cleaning company? True enough, there are a lot of cleaning companies that offer almost the same services at the same price range.

How will you make sure that you are employing the best cleaning company that will meet all of your expectations? This article will give you a rundown on how will you determine that a cleaning company is the best fit for you. When you are considering hiring a cleaner, bear the following questions in mind:

• Is the company established and trustworthy?
• How do they select and hire their cleaners?
• What are the cleaning services they provide?
• Are their cleaning practices documented?

Two Ways For Hiring A Professional Commercial Cleaners

In-house Cleaner – You may hire your cleaner just as you would with a regular employee. Your Human Resource Team can put up a post for the position and they can do the screening and hiring process.

The in-house cleaner will do the routine cleaning for you but most of the time, the in-house cleaner will not be able to cover some requirements that an outsource cleaning company does.

Outsource – Getting an outsourced cleaning company is the best way to do it. In doing so, you are sure that you are employing professionals and trained commercial cleaners. Commercial cleaning companies have pools of certified cleaners that understand your needs and are trained to do the job.

These cleaners are familiar with different cleaning approaches that will get the job done more efficiently.

What To Look For in Hiring a Professional Cleaner

Stature and Experience

It is very important that you will hire someone you can trust. Nowadays, it is very easy for you to conduct your own research to learn about a company’s reputation. You can always go online and take a look at their website. You can browse through the comments section and learn what kind of company they are.

Trust plays an important role because you are letting someone in your office who will have access to files and expensive items. You need to make sure that this person is trustworthy enough to not steal nor read anything that they can find inside your office.

Trustworthiness Can Be Measured By:

• Asking for references – if you have nothing to hide, you can always give away references to where your potential clients can ask how your company does business.
• A number of existing customers – a reputable company will have a good number of loyal and happy customers.
• Year in service – ask the cleaning company how long they have been in business. There is a good reason why are they around for so long. These cleaning companies have been doing good all along and work their way up to gain such a reputation.

Screening and Training Program for Professional Cleaners

Commercial cleaning companies who want to excel in this field do their hiring process very seriously. They have an eye for trustworthy and hardworking candidates. Once the hiring process is completed, this cleaner will undergo training that will secure the quality and satisfaction of their customers.

You can always ask your candidate how they choose their employees during the hiring process.

• Training – an excellent company provides training that will equip their cleaners to do an excellent job. These cleaners have a deep understanding of safety and professionalism.
• Screening – to protect a potential client, a responsible cleaning company conducts background checks of each employee. This action provides additional trustworthiness for the customers.
• Consistency – it is good to have the same cleaner every time. Having the same person to attend the cleaning of your office creates familiarity. From familiarity, trust resonates.

Know the Different Types of Services That They Cater

Before concluding to hire a commercial cleaner, find out first if they offer all of the services that your office requires. Most of the cleaning service providers do routine cleaning but you can also find cleaning services in your area that can offer both the routine cleaning and special cleaning that you may need in the future.

Regular cleaning includes:

• Dusting
• Collection of trash
• Vacuuming, sweeping and mopping
• Toilet cleaning
• Kitchen and breakroom cleaning
• Restocking of consumables like toilet paper, hand towels, and hand soap.

Extra cleaning covers:

• Steam Carpet Cleaning
• Strip and Sealing of floors
• Steam Cleaning for Office Chairs
• Pest Control
• After Construction Cleaning
• High Ceiling Cleaning
• Internal and External glass and window cleaning

What Types of Businesses Do They Serve?

When you look at the cleaning company’s profile, you will understand that they had specialized in office cleaning when you look at their portfolio. You will also know if they are experienced in cleaning a certain type of business like school, hospitals, or retail stores.

Here are a few businesses who have a high demand for commercial cleaners:

• Medical and Health facilities
• Schools, Daycare Centres, and Universities
• Office
• Factory
• Restaurant

You also need to figure out if you will need the cleaning services frequently or do you just need this to be done once.

Insurance and Bonds

A good way to tell if your trusted commercial cleaning company is reputable is by asking them to provide their certificate of bonds and insurances. You may also ask the commercial cleaning companies about their credentials and business licenses.

Insurance and bonds will protect your company in case the cleaner got injured or something went missing or damaged inside your premises. These documents will give you tremendous peace of mind.

Practices Green Cleaning

Most of the cleaning companies that offer commercial cleaning practice green cleaning. Green cleaning involves safe waste disposal, the use of low-energy equipment, the use of microfiber wipes, and the use of green cleaning products.

Other Important Factors That You Need To Consider in Hiring A Trusted Commercial Cleaner

Contract

Read through their Maintenance Agreement and negotiate if some of the terms will not work for you. You may also look for trusted commercial cleaning companies that are willing to be on a trial period before signing anything. Most of the cleaning company will provide a maintenance agreement that will lock you in for a period of time. Review what is on the contract and see if there are recourse that will protect you in case you are not satisfied with their services.

Price

Gather at least three quotes to compare the prices. Sales Managers will normally require a visit to look at your office. He or she will see how big the office is and will determine the price based on the requirement you will need.

Cleaning Checklist

We all know that we cannot memorize an entire job. Ask if your candidate provides a cleaning checklist for their cleaners. The list will guide and remind the cleaner on what are the things that are needed to be done at a certain schedule.

Flexibility

Apart from the things that are stipulated in their Maintenance Agreement, will the trusted commercial cleaning provider offer flexibility in case you will need someone to be with you in cases of emergency and surprise visits from clients and potential customers? Ask them if they have set a certain procedure in case you will not need a cleaner to attend on a certain schedule.

Understands the Importance of Their Job

It is good to have someone who works with you to achieve a certain goal. A good cleaner understands the value and the importance of their job in keeping your workplace clean and healthy.

Benefits of Employing The Right Cleaning Company

• Peace of mind knowing that your space is clean and healthy.
• You are assured that you are getting the best price possible for the requirement that you need.
• One-stop cleaning solution
• You know that your cleaners are all professional and know what they are doing.

So before you hire anyone, make sure that they had answered all of your questions and you also consider all of the things that I talked about in this article. This article will definitely guide you to the right cleaner. Feel free to share your experience and journey in hiring the best cleaner down below and let us talk about it.

Cleanliness will determine how you function as a business. It plays a vital role in building a reputation that you want your customer to remember. The first question is, how would you know if it is right for you to hire a professional commercial cleaner. Once you are ready to decide, how will you hire one? What venues do you have to check to make sure that you will land on a reputable, reliable cleaner in your area?

In this article, we will cover the dos and don’ts of hiring a commercial cleaner in Australia. What are the key indicators that you had found the right cleaning contractor, and what are the pitfalls that you need to avoid?

When searching for the right cleaning service, keep these essential things in mind.

A busy working environment can become disorganized and messy very quickly. Fortunately, the right cleaning service can help you keep your office space and working environment clean, sanitized, and professional looking.

The right cleaning service will also provide you with a cleaning frequency schedule that works best for you.

The following are three vital tips to help you find a cleaning service that is right for you.

• Ask the cleaning service about the supplies that they are using. When chemicals are being used, they must be safe to all individual who accesses the premise.
• Some areas may need frequent cleaning visits than others, such as bathrooms and eating areas. Be sure to discuss all the variables ahead of time.
• Always ask if they have online testimonials or positive reviews they could direct you to. This way, you could choose the right cleaning service.

There are a couple of ways to hire a cleaning provider that will give you quality cleaning service. You can hire or employ your in-house cleaner, or you can outsource a commercial cleaning provider. Whichever way you choose, this will ensure that your office or company stays clean within your budget.

The first objective why a business or an office hire a professional to do the cleaning is to create a lasting positive impression. Cleaning is not just applicable to homes. Offices and commercial spaces also need focused maintenance. It is advisable to get professional help instead of relying on an in-house cleaner.

You may browse through the website for a trusted cleaning service provider in your area. The best cleaning service should use modern cleaning techniques and procedures that can make your office tidy and neat at all times.

One key factor is being customer-centric. A great cleaning provider understands that different commercial spaces can have different cleaning requirements. Some business owners underestimate the importance of a clean workspace. An excellent cleaning company knows that a clean area has a positive impact on the productivity of the employees.

It should be best for you to hire someone certified and have high-quality standards. Someone who uses safe products to ensure a squeaky clean surface.

Key Factors to Consider in Choosing the Right Cleaning Provider

Experienced and knowledgeable cleaners

An excellent cleaning company has a systematic hiring process that creates an efficient cleaning team. All office cleaners should be trained in all cleaning processes. They should know to handle

Friendly customer support

Cleaners should be confident enough to start a conversation with the customers. We know that commercial spaces can have confidential documents which will be accessible to cleaners. The right cleaner should know how to respect this environment and not read or touch these documents, which may contain confidential information.

100% Satisfaction

A perfect cleaning partner knows how to ensure the satisfaction of every client. This should start by using high-quality cleaning agents and products to providing the actual cleaning services. All of these services should be certified according to the industry’s standard.

Customer-Centric cleaning services

All services of your chosen cleaning provider are designed to suit the unique needs of the customer. The complete set of the offered packages should be shown on their website.

Use of superb cleaning products and industry-grade cleaning equipment and tools.

Cleaning companies should use high-quality cleaning products which are safe and effective for the tasks at hand.

Services That Are Being Offered by Commercial Cleaners in Australia

Gym Cleaning

Cleaning a gym is time-consuming and tiring. Putting extra attention to your gym’s need is an essential part of keeping the gym clean and presentable to members.

A clean gym is a sure way to invite many patrons and new customers. The process of gym cleaning would be easy if you employed the right cleaning company that knows the proper technique and skills to properly clean the equipment or take care of the cleaning services.

Gym equipment has to be clean and sanitized. An unsanitized gym can be a breeding ground for harmful germs and bacteria. The human traffic who use the gym for prolonged periods can cause the equipment to become the source of illnesses if these are not properly sanitized.

Also, bathrooms and locker rooms need to be attended to with utmost attention. The use of proper disinfectants should be observed to cease the spread of harmful germs and bacteria on the sinks, toilets, showers, floors, and other surfaces around the gym. Floor drains and showers should be looked into to make sure that there is no build-up.

Strata Cleaning

There are two considerations that you should look into when hiring a strata cleaner. The first one is the efficiency and the second one is the quality of their service. You need to be looking for a cleaning provider that can give you both.

In strata cleaning, a quality cleaning service is also time effective. You need to look for a commercial cleaner that can provide you with a sparkly clean building at the quickest time possible.

Every commercial cleaner should be specially trained for the cleaning job and will be able to handle all situations that may arise.

The cleaning process should be as stress-free as possible. Each of the cleaning staff should be reliable and friendly to ensure a smooth cleaning process from beginning to end.

Retail Store Cleaning

Shopping malls have high human traffic since they housed multiple businesses. Rubbish can pile up pretty quickly, and toilets can get messy before you know it.

It is imperative to maintain the sanitation and appearance of all the retail stores inside the shopping centre to keep the customers happy and safe. Your professional retail store cleaners should be behind your back in ensuring the best customer experience there is.

The appearance of the storefront has a significant impact on the shopper’s experience and can affect how much time and money are they willing to spend.

Since a high volume of traffic is expected, the spread of harmful bacteria is possible if the stores are not adequately attended to. Your chosen professional cleaner should know systematic, hygienic cleaning practices that will safeguard your customer’s satisfaction.

Office Cleaning

Hiring a professional cleaning is an excellent choice in keeping your employees healthy and happy. General cleaning and maintenance can be difficult and time-consuming. Unkempt offices can leave staff feeling discouraged and may also affect the flow of current and potential customers. An office cleaner should be responsible enough to keep your office in pristine condition.

A good office cleaner had gone through rigorous training and can meet every single requirement that you may have. They are also dedicated to providing a safe and hygienic environment for both your customers and your employees.

Many commercial cleaning services offer office cleaning all across Australia. You just have to carefully choose which among them can give you an exceptional cleaning service that will not cost you a fortune. These cleaners know how to use the most advanced techniques and equipment to keep your office space clean.

School and Child Care Cleaning

Experienced cleaners are certified to attend schools and have undergone thorough background checks. They use the most effective cleaning methods and modern tools and equipment. A clean school ensures a productive learning ground.

The teachers and instructors can focus more on teaching. Students, on the other hand, feel comfortable. Professionalism is maintained by thoroughly cleaning each classroom. This service is applicable for daycare centres, public and private schools, and after school care.

Professional school cleaning can ensure that germs, dust, and debris are out from any surface inside your school. Cleaners also use cleaning products and equipment that reduce the impact on the environment and not sacrificing the safety of each student. They can also provide the material safety data sheet of these chemicals upon request.

Students need a safe learning environment for them to be equipped in life. Please make sure that you only hire a highly trained professional that will carry out the cleaning for your entire school.

Example of Daily, Weekly, and Monthly Office Cleaning Lists

This enumerates the tasks that are needed to keep an office clean and sanitary for an office. Daily cleaning usually covers common areas like toilets, receptions, and break rooms.

Daily Cleaning in Reception

• Wipe down light switches, door handles, and baseboards
• Vacuum all floors
• Wipe and clean walls and painted surfaces
• Mop all hard floors
• Wipe and disinfect all surfaces
• Empty bins
• Wash and reline bins as needed
• Wipe and clean all glass areas

Daily Cleaning for Toilets and Kitchen

• Empty all bins
• Wash and reline bins as needed
• Mop all hard surfaces
• Clean and disinfect all sinks, toilets, doors, mirrors, and fixtures
• Refill all supplies like hand soap, toilet paper, and hand towel

Weekly Cleaning

• Polish all hardwood floors
• Internally and externally deep clean glasses
• Internally clean all fridges
• Wash all bins

Monthly Cleaning

• Vacuum all upholstery
• Vacuum air vents
• High dust all surfaces
• Deep clean and vacuum all surfaces

We hope that this article gives you a general idea of what to look for when you are ready to hire a professional commercial cleaner. There are a lot of different avenues to where you can find a list of reliable cleaners in your area. Feel free to add more suggestions and tips down below if you feel like sharing your experiences on how you were able to find your perfect cleaner.

Commercial cleaning companies determine their prices based on three major categories. The first one is the area of the space that needs cleaning.

Second is the number of hours a cleaner will take to complete the cleaning requirement. Lastly, the job scope or the cleaning tasks that you want your cleaners to complete.

We understand your requirement and we want to explain to you the elaborate details on how a commercial cleaning service provider charges, let us dive into this conversation and make this discussion useful to you and your business.

There are factors to consider in determining a price for commercial cleaning. In Australia (and I believe these are also applied around the world), businesses that operate in the cleaning industry considers the size of the premise, the amount of time that a cleaner will spend in completing a certain cleaning requirement, cleaning frequency, and how many cleaners are needed for the job.

Schedule an Onsite Meeting with a Sales Manager

Competition in prices will always surface in any business. With commercial cleaning in Sydney, a fair matrix is observed in each State. Do not get confused with affordable cleaning rates because it may not cover all the things that you needed.

Commercial cleaning businesses factor in the cost of the cleaning chemicals that they need to get the job done. It is better for you to look for professional cleaning services in your area and schedule an onsite meeting with a Sales Manager. During the walkthrough, you are expected to give the Sales Manager a quick tour of your office or business. This is the time that you need to explain your expectations while showing the areas that you need cleaning.

You may wonder why the commercial cleaners are getting less than the actual amount that the commercial company has charged you. Bigger commercial cleaning companies also factor in costs for overall administrative works and other overhead expenses.

Apart from the regular pay rate, cleaners also get the chance of earning more if they work during public holidays, overtime work, and working on Sundays.

Special cleaning like the end of lease cleaning, deep cleaning, spring cleaning, and window cleaning follow more expensive rates. This cleaning requirement does not follow the usual rate because it requires more work for the cleaners.

In Australia, commercial cleaning companies will visit the premises to see the actual size of it and to ask the actual cleaning requirements that the customer needs. It is always recommended to collect at least three proposals to have a better comparison of what you are getting into.

For you to save time in qualifying commercial cleaners in your local area, you need to know what your business really needs. It will also be a great help to have a specific list of what are the things that are needed to be done.

Always look for a cleaning company that can do both the routine and special cleaning. You are increasing your chance of getting into a great bargain if you keep this in mind. Just a tip, most cleaning companies in Australia will require you to sign a binding agreement. You may negotiate with them and ask for a trial period first.

They will definitely understand your intention with this. No one would love to be locked into anything without knowing what they are up with. It is always best to test the quality of any product or service that you are planning to invest in.

What Dictates The Price of Commercial Cleaning?

We all know that commercial cleaning is very far from house cleaning. Commercial cleaning has more precise needs and special equipment may be required to achieve your customer’s expectations.

Here are some key points that commercial cleaners include when they submit a proposal for a cleaning job:

• Frequency – in a nutshell, a cleaner will spend less time cleaning a company who requires frequent cleaning.
• Size of the premises – the size determines the number of hours a cleaner has to stay and clean the premises.
• Cleaning Schedule – Most of the businesses do not want to be interrupted during working hours. Commercial cleaning companies in Australia offer cleaning after hours. By doing so, these cleaning companies can charge premium rates for having the cleaning done over the weekends or late at night when they are not busy trading. Cleaning outside of working hours comes at a higher rate because of regulations regarding pay rates.
• Cleaning Supplies – Experienced commercial cleaners know the best chemicals to use on what type of dirt and grime they have to deal with. You will also expect that they have all the necessary equipment to achieve the spotless office that you are dreaming of.
• Insurance – Peace of mind is the best offer you can give to your customer. Insurance protects the cleaning company and its customers from accidents, loss, and damaged items.

How Much Do A Commercial Cleaning Company Charge for Services

• Fixed commercial cleaning rates
• Commercial cleaning rates per square metre
• Commercial cleaning rates per hour
• Commercial cleaning rates per square foot

Seamless Quality Control At Your Doorstep

All customers have a certain expectation when they hire or buy something from you. Quality Control plays a vital part in the cleaning industry.

For us to ensure that our customers will remain loyal to us, we need to constantly monitor the performance of our cleaners. We need to know if the customers are satisfied or are there any challenges that we need to work on.

Larger cleaning companies in Australia employ Customer Service Support and experienced Quality Control Inspectors that will check the performance of each and every cleaner that they have deployed onsite.

The cost of this support system has been factored in when the cleaning company submitted a proposal to you. Training will also play an important role in this part. A responsible cleaning company should always provide training and retraining for their cleaners.

Touching base with cleaning procedures or just simply knowing the condition of the worksite is a good practice.

Routine Cleaning As Compared To Special Cleaning

Speaking of regular cleaning and special cleaning, there are cleaning companies who just focus on regular cleaning and do not deal with specialty cleanings like steam carpet cleaning and window cleaning.

There are few cleaning companies in Australia who choose to venture into both fields and for me, it will be a keeper. Most businesses are now investing in the overall cleanliness of their premises. Why? We cannot deny the fact that the overall facade of your business will define your success.

Suppliers and customers will definitely choose to deal with a company that owns a presentable office. It gives a lasting, trusting impression. In quoting for a routine cleaning job, the Sales Manager will think of the basic things a business needs These basic cleaning includes:

• Hard floor mopping and sweeping
• Collecting rubbish
• Vacuuming
• Dusting, wiping, and polishing of furniture
• Cleaning and disinfecting kitchen and toilets
• Refilling of toiletries like hand soap, toilet paper, and hand towels

This Checklist Provided Below Is a Sample of Routine Cleaning for an Office.

Daily Office Cleaning

• Empty waste receptacles and replace liners. Wash as needed.
• Dust all horizontal surfaces of desks, chairs, tables, and other furniture.
• Remove cobwebs from the front entry and immediate surroundings
• Clean automatic glass doors inside and out
• Vacuum all hard floors
• Mop all hard floors with disinfectant
• Ensure all areas are clean and arranged neatly

Weekly Office Cleaning

• Dust partitions, tops of mirrors, and frames
• Clean all glass inside and outside with a squeegee

Monthly Cleaning

• Vacuum air vents and chairs
• Clean all glass inside and outside with squeegee

Kitchen and Bathroom

• Stock toilet paper, hand towels, and soap
• Empty waste receptacles and wipe if needed, replace bin liners as required
• Clean and polish mirrors
• Wipe towel dispensers and dryers
• Wipe down doors and sills – remove all dust and prints
• Clean and sanitize all sinks
• Remove all splash marks from walls and partitions around the sink
• Remove garbage from all areas
• Spot clean internal glass doors
• Toilets and urinals to be cleaned, disinfected, sanitized and wiped dry on all sides
• Sweep all hard floors
• Mop clean restroom and kitchen floors with disinfectant

Commercial cleaning companies may choose to just focus on office maintenance. Others will choose to specialize in factories and restaurants.

Whatever the case may be, you can easily find a commercial cleaner for every business type or organization.

Here are the top businesses who hire professional commercial cleaners:

• Hotels
• Gyms
• Schools and Universities
• Hospitals and Health Clinics
• Theatres
• Stratas
• Retail Stores

As mentioned above, commercial cleaners charge a set rate for routine cleaning. Some of the services that a cleaner can earn extra are:

• Internal and External Window Cleaning
• Strip and Seal of Hard Floor Surfaces
• Steam Carpet and Upholstery Cleaning
• Emergency Cleaning
• Pest Control
• Graffiti Removal

We hope that you found this article helpful. You now know how the price is being determined by commercial cleaners, commercial cleaning rates per square meter, and per hour in Australia.

I know that you are now excited to call your local cleaning provider and see what kind of charging method will they use when they present their proposal. Clean Group Sydney is one of the common ways to search for a commercial cleaning provider.

We also teach you the basics of routine cleaning and what to expect when you hire a professional cleaner to do this job for you. Again, for special cleaning, look for a cleaning company that can offer both the routine and the special cleaning to get a better deal. Please feel free to leave a comment on the chatbox below.

We are excited to hear your thoughts and insights. Let us share our best practices and your recommendations when hiring a commercial cleaner in Australia. This is a perfect way to know who among your local cleaning provider stands out from the crowd.

In today’s fast-paced business world, building great client relationships is very important for commercial cleaning businesses to grow and attain success in their business. But, the ones who interact frequently with clients on behalf of them is their janitorial staff. The corporate cleaning staff works day in and day out at multiple client locations to get the job done.

Corporate cleaning employees are the ones who represent the face of your cleaning company by interacting with your clients every day. Hence, recruiting, training and retaining good employees is a must for any cleaning business to get success. You, as a commercial cleaning business owner, should always put your focus on training your janitorial staff first, so that they can understand & perform their cleaning duties properly.

Why Train Commercial Cleaning Staff

No matter the company type or size, training new employees has a lot of benefits. A good training program helps new employees to become the best version of themselves and deliver the highest quality work. As a commercial cleaning agency owner, you always want your staff to get comfortable and skilled in their cleaning job, and that’s the place where employee training comes in.

The well-train commercial cleaning staff is also more capable to deliver better customer service and be more efficient in their work while working for any cleaning company.

For example, Clean Group, the best commercial cleaners in Australia, has a highly skilled and well-trained cleaning staff who deliver the highest quality of commercial cleaning services to their corporate clients, as per their needs.

Clean Group has been able to maintain the aura of top commercial cleaners in Australia, all thanks to its customer-friendly and dedicated cleaning staff who has superb knowledge in cleaning & maintaining large storefronts, retail stores, warehouses, apartments, etc. The regular in-house training and knowledge provided to new employees of Clean Group have helped them in delivering healthy, eco-friendly and reliable cleaning services to all its clients.

Benefits of Training for Commercial Cleaners

There are multiple benefits of providing training to the commercial cleaning staff for any janitorial company. Some of them include:

• Trained commercial cleaners are more loyal. As per the Hiring Site research, 90% of the employees are more loyal to commercial cleaning companies that provide regular training to their employees.
• Training cleaning staff also enables commercial cleaning companies to retain their staff for a longer period.
• Commercial cleaning companies can also make more profits by providing regular training to their cleaning staff.
• Receiving effective and comprehensive training also leads to improved cleaning times and fewer accidents at client location for cleaning staff.
• Regular training also helps cleaning staff to deliver the highest quality of professional cleaning services.

Training Commercial Cleaners is Challenging Sometimes…!

Providing regular training and knowledge about the latest cleaning techniques and equipment is a shared responsibility for a cleaning company. The administrative staff, including managers, owners and supervisors of a commercial cleaning should take the responsibility of providing regular training to its new and existing employees.

The motive behind such training should always be to familiarize the cleaning staff about their work and get knowledge about the cleaning activities they need to perform at a client location.

A well-organized training program and specific job training manuals are extremely vital during cleaning staff training to avoid any goof ups. It helps trainers or supervisors to stay on track and cover all the important aspects of the commercial cleaning training program.

Step-By-Step Guide for How to Train a Commercial Cleaner

To train your commercial cleaning staff properly, you can follow a four-step (Communicate Display-Implement-Review) training strategy as it will help you to achieve your desired goals.

So, here is a detailed, step-by-step procedure that you can follow to train your commercial cleaning staff:

Step 1: Communicate

The first step of your commercial cleaning training program needs to be introducing your janitorial systems verbally to your trainee janitorial staff.

You can also provide them with an overview of the overall training program by handing them over a written training program document. This document can be a good start for your cleaning staff to know about each training phase from start to end, including activities or tasks they need to perform to clear it.

Explaining them the need for “why” they are doing a particular activity during training is equally important. If they don’t understand the need for doing it, then your cleaning staff will choose shortcuts to perform some crucial cleaning tasks at the client location, which might harm your overall reputation.

Hence, clear communication with cleaning staff is extremely vital at the first phase of the training program You can also save a lot of your time by putting up a ‘‘why’ upfront yourself related to the training program. Once the training objective is communicated, provide printed training manuals to your employee to perform their job tasks as efficiently and effectively.

Tips to Consider While Training Commercial Cleaning Staff at This Stage:

• Trainers, owners, managers, and supervisors must first have a proper and clear understanding of the training process themselves at the start of the training program.
• Create interest among your staff about cleaning industry using your prior knowledge and experience.
• Group training sessions can be conducted initially to make it interesting for new joiners.
• Use training materials that are a good fit for your cleaning company, staff and contracts to save your time.
• No matter whether your training program begins from scratch or lean on pre-existing materials available online, it should not only cover what to clean and how to clean but also why you do things the way you do.
• Create cleaning checklists when training new employees so they don’t forget anything while working at a client location in real-time.

Step 2: Display

Once you deliver basic cleaning instructions during phase one of commercial cleaning training to your janitorial staff, provide them with visuals by ‘showing’ them how each job is done at the next stage. You can provide training videos, demonstrating each cleaning task that your existing employees perform at client location as part of their service, to your trainees.

Also, letting them know ‘why’ they should perform each task in a particular sequence and what happens when the sequence is not followed is important in videos. To make sure that your training program is super effective, don’t just rely on written training manuals or product literature, as they are tough to read and boring for many employees.

The better option is to demonstrate cleaning tools or equipment videos that they will be using at along with various cleaning techniques. Keep eye contact, ask questions and motivate your trainees to ask questions from the training videos that they watch at this stage. Don’t just give a lecture, engage with your cleaning staff, and make them involved.

Also, your training should be focused on the current needs and experience level of your cleaning staff.

Tips to Consider While Training Commercial Cleaners at This Stage:

• Limit your training sessions to a maximum of one hour, so cleaning staff don’t get trainees bored, restless, and feel “information overload.”
• Use interesting short videos or tell stories throughout this training phase about both the correct and incorrect ways to do things, so trainers learn about things quickly.
• Keep the training video length short (max 30 seconds), so the information given in the video is easily digestible for cleaning staff without fear of attention loss.

Step 3: Implement/Action

Now that you’re done with written training material and video demonstration exercise in your training program, it’s the time to showcase those cleaning tasks in real-world to your cleaning staff or trainees, so they can learn, observe and get skilled with it.

Don’t expect them to do any particular cleaning task accurately, right after you showcase the same during training. It’s like showcasing a small kid how to less up his shoes, but without execution or practice, the child will never probably learn it.

The same thing goes with cleaning staff during the training program. It is important you showcase every cleaning task to your trainee cleaning staff by doing it on your own in a detailed manner at the very first and then ask them questions like – are they finding it easy? what are the steps they feel difficult to perform in this particular cleaning task? etc. – the more questions an employee asks, the faster they will learn.

Also, provide positive reinforcement to your cleaning staff when they do it correctly.

Important Training Tips for Commercial Cleaners at This Stage

• Use real-life situations (e.g. client service locations like office, apartments, etc.) to train your employees better during commercial cleaning training. However, avoid letting your clients know that your staff is in a training phase.
• Implement techniques like simulation and role-playing to train, practice and reinforce cleaning expertise among trainee commercial cleaners.
• , Unlike regular training sessions which involve the instructor in front and the employees seated at tables, make circular seating arrangements for more interactive, engaging training sessions.
• During extensive in-house training, invite consultants, conduct seminars, workshops, etc. for your trainee cleaning staff, so that they can learn faster about different cleaning procedures, cleaning products, surface types and industry standards for cleaning, like how to deal with blood-borne pathogens, etc.

Step 4: Review/Feedback

At the last phase of the commercial cleaning training program, it is important to check the training knowledge gained by your employees. You can ask them to bring notes prepared by them initially during the training program, Also, review the work or activities performed by your employees during the training as a part of their learning.

It helps you to reinforce training knowledge among your employees and make them better compliant with your company’s cleaning standards. Further up, also check that your management staff, trainers and supervisors are doing a good job related to training your janitorial employees. Of course, the best place to get feedback about the quality of your commercial cleaning training program is your trainees themselves.

Training Tips for Commercial Cleaners at This Phase:

• Use innovative feedback tools like quizzes to determine the knowledge obtained by your employees during the commercial cleaning training program.
• Keep questions short and fair in your feedback quizzes for employees.
• Provide clear and precise instructions for each client location to your trainee employees when they are posted for work there.
• Proactively support newly trained employees and answer all cleaning-related queries at the client site.
• Follow-up regularly and get feedback from cleaning staff to improve your training program, once they start working on real projects.

Summing Up ..!

Providing proper training to commercial cleaning staff is vital to get the job done safely, correctly, and efficiently at client locations. Regular in-house training creates new opportunities for employees to learn, improve, and build upon their existing capabilities.

It also provides a better opportunity for cleaning companies to retain their employees. Making training hands-on, informative and fun is important to keep your employees interested and engaged during commercial cleaning training sessions for corporate cleaners.

At last, a well-trained commercial cleaner is a great asset to have for any cleaning company as it will lead to more customer referrals, client satisfaction, and higher profits.