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Poor Retail Cleaning Affects Customer Experience

Posted On: May 30th, 2019 Author: Stephen Matthews

In this post, I am going to show you the poor retail cleaning that affects customer experience by Clean Group. Keep Reading.

As modern technology becomes more advanced, retails stores and shops today become more than just a place to purchase goods. Along with the merchandise, they have to offer consumers a different level of shopping experience. To keep up with the customers’ changing desires and demands, store owners need to come up with ways to keep their customers enticed to brand.

If the customers are satisfied with the shopping experience a store offers, they will certainly keep coming back. And in order for this to happen, there are several factors that come into play. One of them is a shop or store’s level of commitment to cleanliness.

A study conducted in the US revealed that about 99% of 1,004 adult customers would refuse going back to a poorly cleaned store. The study also showed dirty restrooms and unpleasant odours to be the top reason for consumers to avoid a store. It even scored higher than bad customer service and is followed by dirty floors, stains, dusty surfaces and greasy windows.

Another study found that 52% of the respondents would avoid a store entirely if it looks dirty and unappealing from the outside. What these studies tell us is that a store’s overall cleanliness has a direct effect on its reputation. For store and shop owners, it means that they need to pay considerable attention to effective retail cleaning.

background clean commerce

 

What Needs to be Done

In order to ensure that your store will not drive your customers away, here are three important things you need to implement in your business:

  • Make retail cleaning one of your main priorities.

This means investing in professional commercial cleaning services. You may opt to find a cleaning provider who you can discuss your business’ specific needs. They must also be able to help you come up with strategies to improve your store’s cleaning conditions.

  • Conduct regular inspections.

Especially on critical areas like restrooms, windows, floors and surfaces easily accessible to customers.

  • Heed customer feedback and comments about the overall condition of your store.

This means taking immediate actions on complaints in order to provide the best customer experience.

You can do all these things in coordination with your own cleaning staff. But to ensure that your business meets the highest cleaning standards, outsourcing professional commercial cleaning, like Clean Group, will be your best hope.

Benefits of Hiring Professional Retail Cleaners

Clean Group is a professional cleaning company that offers high-quality retail cleaning for a very affordable price. Hiring their expert team of cleaners will give you the following benefits:

✔ They will provide you with impeccable cleaning that drives customer retention.

✔ Your staff can focus more on providing the best customer service instead of keeping the store clean.

✔ Professional cleaners will keep critical aspects of your store or shop in the best condition.

✔ Professional cleaners will bring expertise into your store utilising the best cleaning techniques and green cleaning methods for safer, healthier cleaning.

If you are a business owner who does not want to risk losing your most loyal customers, you need to ensure your retail store is in tiptop shape. You can do so by seeking help from professional commercial cleaners based in Sydney.

About the Author

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This is Stephen from Clean Group. I work as a full-time commercial cleaning manager and part-time writer with Clean Group - a commercial cleaning company based in Sydney, Australia. I have over 10 years of experience in working with different cleaning companies around Sydney, providing as well as managing office cleaning, carpet cleaning and other commercial cleaning jobs for both households and individuals in Australia. I also share cleaning tips and write about my experience on this website.

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