Cleaning, like many other processes and things in life, needs to provide good results so that it can justify the process itself. There is always a difference from cleaning to cleaning. One person, on their free day, can do just a handful of activities, that will not cover the entire cleaning of the place they live or work. However, when you hire a professional to do it, well, the result is completely different.
What most people today lack is time. Instead of spending the day cleaning, one would much rather spend the day with friends or family. This is just one of the reasons that many people opt for hiring cleaners of cleaners services to help them out with this issue.
Keeping a clean home, office or any place that you spend time in it is essential not only for the well-being but also for the health too. That is why hiring a good cleaner might be a sort of challenge. But finding the right one and above all, the good cleaning services in Sydney might be a difficult thing. And how do you know which one to hire?
Whether you want to hire a cleaning service that will help you with a one-off task, a spring clean, or something more regular, few things need to be considered before you make the decision.
Hiring someone who works alone as not a part of a formal cleaning service company might be cheaper, but it also holds a lot of risks. However, bringing in a service company is something far better and more professional, these are some of the things that you should consider when looking to hire a professional cleaning company.
1. Get Referrals from Friends or Family
One of the best and most common things when looking for a cleaning company is to go to the people you know. Ask your friends or family who they use. By referring a company to you, you will get an inside look at what the company is all about. Yes, you will certainly go to their website and check it out, but the referrals will give you an insight into some of the smallest details. There is more weight in what comes recommended or not by the ones that have actually been used and tried, rather than the things that are just being written on the net.
2. Take Online Reviews with Reservation
There are different kinds of people. Some want to write reviews, and some do not. Happy people do not tend to write as many reviews as unhappy people, who see that as an opportunity to vent, blow the story out of proportion, and try to damage the company’s reputation.
If you happen to see that all the reviews are bad, well, that will most certainly raise a red flag. However, if there are mostly good reviews and few bad ones, that is something worth considering because no one is perfect.
One other thing that is worth mentioning is to watch out for a company with a perfect score. Some companies would pay the clients to write reviews for them, which is of course something that we highly discourage and never practice.
3. Bonding, Insurance, and Worker’s Compensation
There have been many situations where a certain type of damage might occur. One of the things to look for is whether the company can cover the costs of any damage that is done to your home, or office, any theft, or if an injury occurs on the property.
If the company does not cover this, then you will be on the hook. This is one very important thing and you should look through the policies of the company regarding these issues. This might add to the cost, but the level of assurance is valuable, especially when you are letting people in your home.
4. Affiliations, Accreditation, and Experience
It is always a good idea to get to know the cleaners company that you are hiring a bit deeper. One of the things to first look for is how long have they been in business for, do they have any awards, accreditation, or affiliations with professional organizations or businesses.
These are the things that can reassure you that you are hiring a trustworthy company. Additionally, it has a lot to do with their reputation and popularity they enjoy among the customers as well as on social media.
5. Service Offerings
When it comes to picking services, you should always look whether the company takes requests that would be based upon your needs or are the services offered fixed? This also refers to how in detail will they get into the service they provide.
Depending on what you need to be done, you will most certainly look for that type of cleaner. Different companies provide different services. That is why you need to find the right one that suits you and your lifestyle.
6. The Satisfaction of the Customers Must Be Guaranteed
Accidents happen around the home or the workplace. As you might unintentionally break or damage something, that might happen to the cleaners too. However, since you are paying for the service, be sure to ask about this part. How is the company’s stance on breakage, damage and do they guarantee customer satisfaction? This also greatly speaks about the company’s position and whether they stand behind their work and workers.
If you, as a client, end up unhappy with the service, what are they prepared to do for you? It is important to get these things out of the way, because, in the majority of cases, something does break or gets damaged. What will they offer as compensation? Will they do a touch-up or offer you one free cleaning? This is different from company to company since all of them have different policies.
7. Employees Vs. Contract Workers
On a first pick, it does not really make any difference whether the cleaners that come into your home or office are employed with the company or are contract workers. However, this is important because the contract workers do not enjoy the same benefits as the employees.
What matters to you is that they do not have the same type of oversight. While they are generally cheaper to hire, they are not well trained and very reliable because they are replaceable. This means that there is little to no investment in their actual work product to the company that is outsourcing the work. They can easily and quickly move to another contractor.
An employee of the company, on the other side, has a better setup. The company itself has more input and oversight over that worker, as well as more investment, which means that they are more accountable to their employer. For you, as a client that wants the best possible results from hiring a cleaning company, the regular employees are a far more convenient choice.
8. Understand Who You Are Hiring
In today’s world, it is very important, if not essential, to understand and know who is coming into your home. Your home is your safe place, in which you have invested and keep different kinds of valuables. The people who are coming into your home must be trustworthy.
This refers to the company too. You might end up loving the service, and you would like to hire the same cleaner. For all of these things and much more, it is important to ask around and cross-check the references.
9. Cleaning Supplies
Another thing that might seem unimportant at first, is the cleaning supplies. Many people fail to ask this question, which can contribute to the final result and the overall perception of how the process is finished.
Does the cleaning company you are looking to hire use their cleaning supplies and tool, or do you have to supply your own? This is different from company to company, and it is very important to know so that you know what you can expect or stock up on the cleaning products in advance.
Additionally, if you own a pet, it is good to let the company know so that they would know which products and tools to use for the pet area.
10. Terms of Service
Generally, people are under the impression that cleaning is such a basic thing, that you do not need to pay any particular attention to it, let alone read the terms of service of the company. But, as all the businesses in the world, you are a client, might be accountable for breaking some terms.
First of all, you need to find out what is the policy for canceling or changing your service. This type of policy should be in place so that you do not end up paying any surprise fees. On the other side, many companies charge a cancellation fee.
This is completely justifiable because everyone’s time is valuable. This fee occurs because it can be hard to reschedule cleaners at the last minute, and the company needs to cover their lost wages. This is always good to know so that you can prepare in advance, plan and appreciate both your time and the company’s time.
All of this might seem time-consuming and exhausting, especially when you think that you are hiring a cleaning service. However, again, cleaning and letting people in your home or office is a thing that requires a lot of trust, confidence, and reassurance that everything will go as planned and agreed upon.
When you have done your so-called due diligence and picked out the company that you would like to hire for the cleaning service, comes the part on how you should work with your cleaners. Since you will be dealing with a company, here are some of the ground steps that may or may not apply to all the companies, but are good to know and keep in mind.
1. Sign a Written Contract
Signing a contract is a way of establishing a connection and a working relationship with the company you are hiring. This contract will state and lay out both your and the company’s terms.
It is also a good idea for the company’s fees to be stated in it, both the expectations for what will be cleaned with any additional services, what is defined as damage caused by the cleaners. This record of agreement will help avoid any future disagreement that might arise over how much the company is owed.
2. Follow the Company’s Policy on Staying in or Leaving the Home
This is a policy that varies from company to company. Some companies might ask for you to remain in the house while the cleaners are present. This is a common method of protecting the company if something goes missing from the home. Other companies might not have such preferences, and you might use the time to do something outside the house.
However, if you need to be home while the cleaners do their work, be sure to stay out of the way. Cleaners tend to get anxious and frustrated when the clients are following their every step. They are professionals at what they do and you have hired them to do so, so be respectable and appreciative.
3. Discuss the Company’s Policy on Pets
As mentioned above, it is worth mentioning that you own a pet. Not only for using the right cleaning products, but also because some companies might ask you to take the pet outside the house while cleaners are working. There are different types of pets and they differently interact with people, so be sure to mention what kind of pet do you own and see what will the company require from you regarding the pet.
4. Ensure That the Cleaners Have Access to Your Home
Depending on the company’s policy, be sure that the cleaners have a way to get to the place. If you will not be at home, you might need to provide them with a key, code, or some point of entry into your home. This clause can be included in the agreement that both parties will sign. This is the best way to ensure that the key will not be duplicated or the code will not be shared.
5. Do a Walk-Through with the Cleaners
This walk-through meeting or a session is a great way to let the cleaners know the place they will be working in. It is always suggested to point out the broken appliances or some damages that they need to avoid. Above all, that is a great way to show the areas that need special attention or extra cleaning.
6. State Your Expectation
The expectations and the final result might differ greatly, which means that the cleaners must know what do you expect them to do. That will ensure that everyone is on the same page.
7. Tidy Your House/office
If you have chosen the deep cleaning service, it is a good idea to deal with the general clutter before the cleaners arrive. This type of tidying does take up the cleaner’s time and energy, something they might use for better purposes. So, ensure that everything is out of the way so that the process can run smoothly.
These are just some of the most basic things that will help not only in finding a good cleaner but also in having the best cleaning experience too. The Clean Group is one of the best companies in the Sydney area, providing the most efficient and professional services for the customers.
The reputation and the trust we enjoy from the permanent and the new clients is a true pointer that we take all the issues with the utmost seriousness and professionalism. The staff is highly trained and skilled, that will meet all the needs and demands without any problem or obstacle. Whether you are looking for a residential or commercial cleaning service, Clean Group is the best solution.