6 Telltale Signs Your Commercial Cleaners Don’t Know What They’re Doing

Telltale Signs Your Commercial Cleaners Don't Know What They're Doing

In this post, I am going to show you the 6 telltale signs your commercial cleaners don’t know what they’re doing by Clean Group. Keep reading.

On the internet alone, there countless cleaning companies that claim to be “the best”. When you visit their websites, you often read words that say they are the “leaders” and “experts” in commercial cleaning services.

Sadly, even when you do your research – read customer reviews and contact references, there’s really no way of proving their claim until you have first-hand experience of their service.

Business owners falling victims to these false claims is nothing new. Many hire incompetent commercial cleaners and end up frustrated with the results. If you think you just hired a team with questionable skills, here are some telltale signs your commercial cleaners you need to spot:

Need more info? Check out our comprehensive guide on Commercial cleaning: Business cleaning guide

They don’t provide prompt responses

Any good service starts with good customer service. Good customer service starts the moment you reach out to a company. When your inquiry is not met with promptness, this can be a sign of incompetence and lack of commitment.

Conversely, providing prompt responses exhibits a company’s respect for their clients’ time. If they value your time, they’ll be eager to provide quick resolutions to your issues and concerns.

They start in the wrong spot

If a cleaning company claims to be “experts” then they should know where to start. Ideally, cleaning should start at the edges or corners of a room. Cleaners should work their way to the centre and out towards the door.

By the same token, cleaners should dust items from top to bottom. This technique is effective in preventing dust to spread back to objects that have already been dusted. If you notice your cleaners are always starting in the wrong spot, think twice about re-hiring them.

They use the wrong materials

Cleaners who use ordinary clothes, cotton or paper towels clearly don’t know what they’re doing. Microfibres cloths are the ultimate cleaning tool, and your “expert” cleaners should know that. Microfibres are effective in trapping dust, dirt, grease and bacteria. They are super absorbent too so you can cover larger areas with just a few amounts of cleaning products.

They don’t move objects when cleaning

Cleaners should move movable objects during cleanup so they can remove dirt underneath them especially in warehouses. our Dedicated warehouse cleaners sydney team will do that even without your supervision. They won’t cheat and try to take shortcuts. If you notice these types of signs of your commercial cleaners doing so, it’s time to switch to a new cleaning company.

They leave the place dirty

This one goes without saying. If your office remains unclean even after a cleanup operation, it means your commercial cleaners didn’t clean it well. There isn’t any good excuse for not getting their job right. If they really are experts as they claim to be, they should be able to get it right the first time.

They don’t follow-up
You can tell if a cleaning company only cares about making money when they don’t follow up.

They don’t care to find out whether you’re satisfied with the results or not, and if you have any issues with their service. After cleaning your office and taking your money, they just move on to another client.

A cleaning company that’s committed to their customers values customer feedback. They put clients’ satisfaction at the top of their priorities.

Hence, they will want to provide quick resolutions to resolve any issue in order to keep their clients happy. This is Clean Group. We work to ensure that your commercial spaces are thoroughly sanitised with our professional office cleaners.

If your commercial cleaners do these things, you should take no hesitations in making the switch. Clean Group believes that as a paying client, you should get nothing less than the best cleaning experience.

Let us help you with your cleaning needs. Contact us and receive exceptional office care and cleaning services from our dedicated team of professional cleaners.

Our Commercial Cleaning Service Locations: Clean Group Clean Group Sydney, Clean Group Melbourne, Clean Group Brisbane, & Clean Group Canberra.

Ready to speak to us?Call 1300 141 946


About the Author

You can call me Steve. I have worked for Clean Group for almost three years, but I have been in the cleaning industry for nearly thirty years. I have witnessed the business industry's rise and fall, and I am proud to say that I now belong to Clean Group's dynamic team. I have a deep passion for writing, and I cannot resist the urge to share my knowledge and expertise with everyone. My articles will go a long way, and I am confident that many start-up businesses will learn a lot from us. Please join me on my journey, and I promise you that it will be worth your while. As a part of the Clean Group’s management & marketing team, I manage the cleaning staff as well as share my knowledge & expertise by writing detailed cleaning guides and articles on the company’s official blog. You can read my articles to gain an insight into Australia’s cleaning industry. I specialize and have significant experience in church cleaning, NDIS cleaning, general cleaning, and cleaning consulting for businesses. You can find me on Twitter or reach me via the contact option on our website for a free consultation on your cleaning project and/or to request a free on-site quote.

Read More About Stephen
Clean Group Sydney - Call Button Icon